privacy policy

1. Personal information we collect

The types of personal information we may collect include:

• Your name
• Email address
• Phone number
• Residential, business or project address
• Information you provide about your property, garden or landscaping project
• Project requirements, preferences, scope and budget information
• Consultation and appointment information
• Correspondence and communications with us
• Quotes, contracts, invoices and payment-related information
• Photographs, videos, plans, drawings and other information relating to your property or project
• Feedback, testimonials and reviews
• Information submitted through our website, enquiry forms, booking systems, questionnaires or social media accounts
• Technical information about your interaction with our website and advertising, such as IP address, browser, device and website usage information.

We generally collect personal information directly from you when you contact us, complete a form, book a consultation, request a quote, engage our services or communicate with our team.

2. How we use your information

We may use your personal information to:

• Respond to enquiries
• Arrange consultations and site visits
• Assess potential landscaping projects
• Prepare designs, proposals, estimates and quotations
• Provide landscape design, construction, horticultural and maintenance services
• Manage projects and communicate with you throughout the process
• Process payments and maintain business records
• Provide ongoing support and maintenance
• Improve our services and customer experience
• Operate and improve our website
• Measure the effectiveness of our advertising and marketing
• Send relevant updates, newsletters, garden advice, service reminders or promotional communications where permitted
• Request feedback or reviews
• Meet our legal, insurance, accounting and regulatory obligations.

We will only use your personal information for purposes reasonably connected with our business and the reason it was collected.

3. Website enquiries and consultation bookings

When you submit an enquiry or book a consultation through our website, we collect the information you provide so that we can understand your project and contact you.

Information submitted may be transferred to or stored within third-party platforms that we use to manage enquiries, bookings, projects and communications.

Submitting an enquiry does not require you to proceed with Takaynar Landscaping.

4. Marketing communications

If you subscribe to our newsletter, request information from us, become a client, or otherwise consent to receiving marketing communications, we may contact you with information about our services, projects, garden advice, maintenance reminders and other relevant updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

We may still contact current or former clients about matters relating directly to their project, account, warranty, maintenance or services even if they have opted out of marketing communications.

5. Cookies, analytics and advertising

Our website may use cookies and similar technologies to understand how visitors interact with our website and to improve our marketing.

We may use services including Google Analytics, Google Ads, Meta/Facebook advertising and similar platforms.

These technologies may collect information such as:

• Pages you visit
• How you arrived at our website
• Actions taken on our website
• Approximate location
• Device and browser information
• IP address
• Advertising interactions.

We may use this information to measure website performance, understand enquiries and conversions, improve our advertising and show relevant advertising to people who have previously interacted with our website.

Third-party providers may process this information in accordance with their own privacy policies.

You can control or disable cookies through your browser settings and, where available, through our website's cookie controls.

6. Project photographs and content

During our design, construction and maintenance work, we may take photographs or videos of landscaping projects for project documentation, quality control and business records.

Where appropriate and permitted, project imagery may also be used to showcase our work through our website, portfolio, social media, advertising, awards, publications or other marketing material.

We take reasonable steps to avoid publishing personal information that unnecessarily identifies clients or occupants.

Where specific consent is required for a particular use, we will seek that consent.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:

• Employees and contractors
• Landscape designers, horticulturalists and construction professionals
• Suppliers and subcontractors involved in your project
• Professional advisers, including accountants, lawyers and insurers
• Website, hosting and IT providers
• Booking, CRM and project management providers
• Payment and accounting providers
• Email and communication platforms
• Marketing and analytics providers
• Government agencies or regulators where required by law.

We do not sell your personal information.

Some third-party technology providers may store or process information outside Australia. Where this occurs, the information may be subject to the laws of the country in which it is processed.

8. Payment information

Where payments are processed through a third-party payment provider or financial institution, your payment information may be collected and processed directly by that provider.

We do not intentionally retain complete credit or debit card details unless necessary and appropriately secured.

9. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, secure software platforms, password protection, staff procedures and appropriate digital security practices.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of information transmitted online.

10. Retention of information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate project and business records, and to comply with legal, taxation, insurance and regulatory requirements.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it.

11. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

In some circumstances, Australian law may permit us to refuse access. If this occurs, we will explain the reason where required.

12. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us so that we can investigate and respond.

We will endeavour to resolve privacy concerns promptly and fairly.

If you are not satisfied with our response and the Australian Privacy Principles apply to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

13. Third-party websites

Our website may contain links to external websites or services.

Takaynar Landscaping is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those providers before supplying personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The latest version will be published on our website with the date of the most recent update.

15. Contact us

For questions, requests or complaints regarding privacy, please contact:

Takaynar Landscaping
Code Regeneration Pty Ltd
Melbourne, Victoria, Australia

Website: takaynar.com.au

You can contact us through the contact details or enquiry form available on our website.